This document is the Website Privacy Policy of Toy Libraries Australia Inc. trading as Toy Libraries Australia, Toy Community and Toy Well ABN 40 557 982 129 (Toy Libraries Australia, we, or us).

As a small organisation, Toy Libraries Australia is not bound to strictly comply with the Australian Privacy Principles or the Privacy Act, but we think it is important to show you what information we collect, what we will and won’t do with your personal information, as well as how we collect, store, and handle personal information.

You accept this Privacy Policy when you access our Sites

You accept this Privacy Policy by:

accessing our Sites (including toylibraries.org.au, toylibraries.au, toylibraries.tidyhq.com, toycommunity.com.au, toywell.org.au, our social media accounts including @toylibrariesaustralia on Facebook, Instagram and LinkedIn),

sending us information (such as an email or enquiry form message),

buying products & services from us, or

as set out in our Website Terms.

Once you accept this Privacy Policy, the terms in this Privacy Policy apply to information about you that we hold or collect in the future.

What kind of personal information do we collect?

When we collect personal information, we do so in line with this Privacy Policy. You don’t have to give us your personal information, but if you don’t, we might not be able to provide you with our various services or you might not be able to access certain Site features.

Example: We can’t contact you if we don’t have your contact details.

Depending on how we interact with you, we might collect some or all the following information:

Contact: Name, email address, address, phone number, date of birth, Working with Children Check details, police check details

Demographics: Age, gender, family composition, age of children, languages spoken, disability status, ethnicity, early years services usage

Perspectives: Your preferences and opinions

Social: Social media platform details, associated accounts like Google and information you give us through them; images of you

Device: Device type, IP address, browser type, operating system, location, device, and network information

Actions: How you interact with our Site, browser session & geo-location data, search queries & browsing behaviour & search history, details of enquiries you make about our products or services

Financial: Purchase history, payment method (through our third-party payment processor), products purchased, bank account details

Content: Contents of communications, stored documents & media, any sensitive information (as set out below)

Location: Delivery address, electronic signature geo-tag location, publicly available check-in location data on social media

How do we store & secure this info?

To help prevent unauthorised access or disclosure, we have general physical, electronic & management processes to securely store personal information & protect it from misuse, loss, unauthorised access, modification & disclosure. Whilst we take measures to safeguard against unauthorised disclosures, we can’t assure you the personal information we collect won’t be disclosed in a way that is inconsistent with this Privacy Policy.

We do not guarantee the security of any information transmitted to or by us over the Internet.

Opting out: Changing your preferences

You can opt out of marketing communications at any time by clicking on the link in our communications to unsubscribe. You can email us at info@toylibraries.org.au and ask us to remove specific personal information from our systems.

Why do we collect, hold, use, and disclose your personal info?

To communicate with you, to market our products and services to you, to tell you important service updates, to provide you support,

To verify identity or address and delivery information,

To provide Site functionality

To take payment and to give refunds,

For internal record-keeping, invoicing, and billing

For analytics, market research and business development, including to operate and improve our Site

For marketing, to send you promotional information about us and our products and services and information about third parties we think you might be interested in

To comply with our legal obligations or to resolve disputes

To consider your application to join our team.

Who do we disclose your personal information to?

Our service providers, such as product customisation subcontractors, freight and delivery partners, design partners, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing providers, advisors and payment systems operators

our employees, contractors, and related entities

our existing or potential agents or business partners, sponsors, or promoters of any competition we run

anyone we transfer our business or assets to

credit reporting agencies, courts, or authorities if you do not pay for our goods or services

Authorised law enforcement agencies who follow the legally required processes, or in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights

third parties, including agents or sub-contractors, who help us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of Australia

third parties to collect and process data, such as Google Analytics or other relevant businesses, including those that store data outside Australia.

Disclosure outside Australia

Some suppliers we use to provide you services are located outside Australia. We may disclose your personal information outside Australia. Overseas third parties might not be governed by the Privacy Act and might not comply with the Australian Privacy Principles. So if those parties breach the Privacy Principles, you aren’t protected by the Privacy Act.

By giving us your personal information, you consent to us disclosing it outside Australia and acknowledge we aren’t required to ensure overseas recipients manage your personal information in line with AU Privacy Law.

Do we use cookies?

Yes, we may use cookies on our Site from time to time.

Cookies are small text files placed in your computer's browser to store your preferences.

On their own, cookies do not tell us personal information however, they let others like Google and Facebook, push our adverts to appear on your social media and online media as part of our marketing.

If you give us personal information, we may link this to the data stored in the cookie.

Do we use web beacons?

Yes, we may use web beacons on our Site from time to time.

Web beacons are small pieces of code placed in a web page or email to monitor behaviour of site visitors and email recipients.

We may also use Google Analytics to collect and process data. For more details on how Google uses data when you use third party websites or apps, please search Google’s site.

Links to other websites

Our Sites have links to other websites & applications that we don’t control. We cannot and do not protect personal information you share with those other websites. Check those other websites for details of their privacy policies.

Will we change this Privacy Policy?

Yes, we will change this Policy if we change the way we manage your personal information changes or privacy laws change.

When we do, we put the updated policy on our Sites and, if possible, we also notify you via email.

Complaints and questions: Are we living up to our promise of a clear and understandable policy?

Let us know if you have questions or concerns about how we use your personal information or the way we try to explain how we manage your information.

You are responsible for the accuracy of the information you decide to give us.

If the information we hold about you is incomplete, irrelevant, or otherwise incorrect, please let us know so we can fix it. You can contact us at info@toylibraries.org.au

We know we won’t always get things perfect, so we appreciate your feedback to improve.

For more information on Australian privacy law, visit www.oaic.gov.au or contact OAIC via enquiries@oaic.gov.au.

You accept this Privacy Policy when you access our Sites ​